Quality Management — Customer Satisfaction — Guidelines for monitoring and measuring
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
ISO 10004 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. Obtain information on new expectation, resolving complaints to the satisfaction of the complainant and the organization.
ADVANTAGES OF ISO 10004:2018
Identify trends and therewith eliminate causes of complaints, encourage personnel to improve their skills in working with customers, basis for continual review and analysis of the complaints-handling process.
Benefits of ISO 10004:2018
- Obtain information on new expectation
- Resolving complaints to the satisfaction of the complainant and the organization
- Identify trends and therewith eliminate causes of complaints
- Customer-focused approach to resolving complaints
- Encourage personnel to improve their skills in working with customers
- Identify customer expectations
WHY DO YOU NEED ISO 1004:2018?
ISO 10004 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. Obtain information on new expectation, resolving complaints to the satisfaction of the complainant and the organization.
Identify trends and therewith eliminate causes of complaints, encourage personnel to improve their skills in working with customers, basis for continual review and analysis of the complaints-handling process.
Revolutionary Certifications Services provides services for ISO 10004:2018. For more information, email us at info@rcscert.com