Information Technology — Service Management — Service Management System Requirements
ISO 20000 is the international standard for IT Service Management (ITSM), published by ISO (the International Organization for Standardization), and ICE (the International Electoral Commission). To become an international standard, ISO 20000 had to be agreed upon by a majority of member countries, which means it is accepted by a majority of countries worldwide.
The standard describes a set of management processes designed to help you deliver more effective IT services (both to those within your business and to your customers). ISO 20000 gives you the methodology and the framework to help you manage your ITSM, while allowing you to prove your company follows best practice. With the requirements of the standard you will achieve best practice, helping to improve your delivery of IT services. And ISO 20000 is applicable to any company size and any industry.
WHY IMPORTANT?
To understand the importance of ISO 20000, it’s vital to understand the relationship between IT and the overall success of your organization. You rely upon IT to help you achieve your organizational goals. It affects how you operate and how you communicate – it’s a fundamental element of how you do business.
- You use IT to overcome your competitors, to reach larger audiences, to become more productive and more efficient. In myriad ways, IT is vital to improving revenues, reducing costs and enhancing your reputation.
- So, it’s crucial that you get the most from your IT investments – meaning IT services must be well planned, designed, managed and delivered. Without high-quality IT service management, IT projects routinely fail or go over budget. Ongoing costs become hard to manage, and you often see businesses fail before achieving any return on their investment.
- So, put simply, high-quality IT service management standards are fundamental to your success. And gaining the ISO 20000 standard is a way to ensure that quality.
OBJECTIVE
ISO 20000 is primarily concerned with the areas of Service Support and Service Delivery of the Information Technology function. The three key objectives are: To align IT services with the current and future needs of the business and its customers. To improve the quality of the IT services delivered.
WHY CHOOSE?
It enables IT departments to ensure that their ITSM processes are aligned with both the needs of the business and international best practice. The ISO 20000 standard helps organizations benchmark how they deliver managed services, measure service levels and assess their performance.
Revolutionary Certifications Services provides services for ISO 20000:2018. For more information, email us at info@rcscert.com